Support Policy

This Support policy sets out how Myhemis.com provide support to User(s) over Website/ Application. 

In any case if the End User/ Customer and the Supplier/ Seller stuck on how to use the myhemis.com marketplace / application, he/she can always follow the instructions video/ explanatory video. Even if the user is stuck somewhere, can always reach us at - support@myhemis.com . While writing us, user need to mention their registered email id, mobile number and User id in subject line.

Other than the above mentioned procedure, the user always have an option to create a ticket using myhemis.com website/ application. The user will be able to find an option to create a new ticket request in his/ her user panel. For example the User (End User/ Customer and/or Seller/ Supplier) can use the link mentioned herein - https://myhemis.com/support_ticket  and then after clicking " + " sign, User can then create a new Ticket on website/ application.

We at myhemis.com or the Company is subject to acknowledge the support request within a stipulated time period of 48 hrs.

For any further query, please write us back at - help@myhemis.com; info@myhemis.com; support@myhemis.com