Cancellation Policy

We at myhemis.com always keep in mind for the utmost satisfaction of the customer/ End User. Keeping this into mind, our cancellation policy says -

• A order has been placed by the End User/ customer and the customer wants to cancel it best before delivery, the same can done by just cancelling the service and the product to which they want to cancel and the amount corresponding to that product or service will be refunded back to the customer's account (Wallet, Credit Card, Bank account and/or the way customer/End User did the payment).

• Although, If a order is been cancelled after the product is been delivered, instead of cancellation, the Customer/ End user will be able to get an option of either replacement and/or return the product (claim for replacement and/or return for service provided once, can't be made in any condition). However, both the replacement and return of the product can be done, only once the same is been accepted by the Seller. If the replacement of the product is ben accepted by the seller, similar product (with little variance in color/size) will be provided to the customer, and in case the return is accepted by the Seller/Merchant/Vendor, the amount for the returned product will then be refunded back to the customer in the customer's account (Wallet, Credit Card, Bank account and/or the way customer/End User did the payment).

• Acceptance of the replacement and return will depend on the condition of the original product delivered to the Customer/ End User, and so it should remain in the original condition, with no damage of the product and/or it's packaging and the related accessories to the product delivered wit the product. In case, the customer/ End user founds product not functioning as required, and if the product comes with the warranty provided by the Manufacturer of the product or any of it's partner,  and/or authorized centre provides service to the product and for the accessories, the customer/ End User first need to contact the Authorised service centre with the product and accessories in original condition. If the Authorised Service center provides the consent as manufacturing defect with the product & the related accessories, over the Letter Head of the Service Centre with Stamp mentioning the Serial Number of the product and the reason, then only the return can be accepted by the Seller/ Retailer/ Merchant and once the return is been accepted by the Seller/ Retailer/ Merchant, the refund can then be initiated within next 7 working days after the original product & related accessories are received to the Seller/ Retailer/Merchant location in original condition.

• In case the Seller/ Retailer/ Merchant denies for the replacement and/or return and due to this if any dispute arises, myhemis.com , Heftig Digital Services Pvt. Ltd. and any of it's associated entities/ persons/ director's/ or any other staff will not be responsible in any situation and that dispute will be in between the Customer/ End User  and the Seller/ Retailer/ Merchant, henceforth, the Customer/ End User  and  the Seller/ Retailer/ Merchant will be solely responsible for any dispute arises due to the quality issue, quantity issue, rejection of acceptance of replacement and/or due to rejection of acceptance of return of the delivered product.

• In case of any Service related orders, only cancellation is possible.

For any further queries, please reach us at - enquiry@myhemis.com