Refund Policy

We at myhemis.com are continuously working for our esteemed customer's/ End Users and which are always valuable to us.

Keeping all this into mind, we at myhemis.com always try to make our processes more flexible and understandable for the sake of wellness and ease of our valuable Customer's/ End User's. And so, we do ask our Customer's/ End User's to follow the following policies while raising any refund - 

• A refund for in case of a service (standard and/or customized) can be raised only in a condition of cancellation of the requested service and only before the service is started (at least 15 minutes before), or otherwise, in no situation the refund can be raised by the Customer's/ End User's.
• In case of product purchase, the refund can be raised just after the cancellation of the product and if it is not delivered to the Customer/ End User. However, if the ordered product is delivered and thereafter the Customer/ end User want to raise a refund with the return of product, the Customer/ End User need to refer to the Cancellation policy via this link. 
• In case the product ordered and delivered to the customer and the customer want's to return the product due to some issue with the product (in this condition the product must be in warranty) and if the product Manufacturing company have some of the authorised/ partnered service centre, the customer/ End User need to get the consent with stamp over the authorized service centre letter head and where it should be clearly mentioned that the product have the manufacturing defect, and thereafter, after producing such a consent from the authorized service center, if the seller have verified it and accept the return, then only the refund will be initiated within next 7 working days after the product in original and with original packing is returned to the Seller/ Retailer/ Merchant. Further, one can only raise the return, within a stipulated time period as is mentioned in the return policy. Please refer to this link for Return Policy.
• In case the ordered product is delivered and the customer/ End User changes his/ her mind and want to return the same, even without opening the packaging of the delivered/ ordered product, the customer/ End User can raise the refund via raising the return of the product in original condition with original packaging. Whereby, the Seller/ Retailer/ Merchant executive might visit to the Customer's/ End User's registered / delivery address and will examine the Product and the packaging of the product. After examining the Product and it's packaging, if the executive and/or Seller/ Retailer/ Merchant is agreed to accept the return, the refund will then be initiated to the Customer/ End User with next 7 working days after the original product along with the original packaging is received by the Seller/ Retailer/ Merchant.
•  Due to any reason if the return and/or replacement is rejected by the Seller/ Retailer/ Merchant, the refund will not be initiated for the said product and customer/ End User will not be eligible any more for the return, replacement and/or for the refund.
• Due to the rejection of acceptance of the return, replacement and/or refund request of Customer/ End User, by the concerned Seller/ Retailer/ Merchant, myhemis.com along with Heftig Digital Services Pvt. Ltd., their staff, directors and/or share holders will not be a part of any such dispute and/ or will not be responsible in any condition for any such situation and even cannot/ will not be implicated in any litigation directly and/or indirectly by the Customer/ End User and/or the Seller/ Retailer/ Merchant.
• In case if the customer/ End User found any delay refund and is not able to see the refund amount even after the lapse of 7 working days from the date of refund initiation, the Customer/ End User must intimate the same via email at support@myhemis.com

For any further information, please reach us at - enquiry@myhemis.com